Help

Billing Issues

• • Question: How do I contact Customer Service?
  • Answer: For assistance regarding your Icon membership, please contact Customer Service:
    
    * EMAIL: fanclubsupport@livenationmerchandise.com
    * PHONE: 1 800-767-7160 US // +1-434-244-7300 International
    
    If your inquiry is related to a recent ticket purchase, you must contact the ticketing agency from where you made your purchase. Icon does not have any information related to specific customer ticket transactions.
    
• • Question: Is it safe to use my credit card?
  • Answer: Yes. To safeguard your credit card information, we use SSL (Secure Socket Layers), the most advanced online security system available for processing online credit card transactions. SSL encrypts all ordering information so that no part of your order, including your name, address and credit card number, can be read in transit by a third party. As a result, your credit card number is safer when you order online through SSL than when you make a credit card purchase in a restaurant or at a physical store location.
Community

• • Question: What are Blogs?
  • Answer: A blog is basically a journal that is available on the web. The activity of updating a blog is "blogging" and someone who keeps a blog is a "blogger." Blogs are typically updated daily using software that allows people with little or no technical background to update and maintain the blog. Postings on a blog are almost always arranged in chronological order with the most recent additions featured most prominently. The Blogs here on Madonna.com are a place where members of Madonna.com can share their images and journals with fellow members and the rest of the Internet world.
• • Question: Can non-members post comments to my Blog?
  • Answer: No. Only active members of Madonna.com can view and post comments to your Blog at this time.
• • Question: Can non members view my Blog?
  • Answer: Only logged in registered members of Icon may view community content, including fellow members' blogs and profiles.
• • Question: How can I access the Blog feature?
  • Answer: The Blog feature is located as a menu tab within the "Community" section. You must be a registered user of Madonna.com in order to participate in the Icon Community. Register now to connect with other community members.
• • Question: Do I need to be a member of Madonna.com to create my own blog?
  • Answer: Yes. You will need to register an account with Madonna.com, and establish your profile in the Icon Social Community area in order to begin and maintain your blog. Click here to create your free Icon member account now.
• • Question: How do I report an error with the Blog tool?
  • Answer: If you experience a user issue with the Blog feature, please notify our support team. In order to review your issue effectively, please include the following detail to help our engineers:
    
    *your display name, username, email address
    *what were you doing?
    *what date & time did the error occur?
    *what section were you navigating in?
    *what system are you running (MAC/PC)?
    *what operating system are you running (OS X 10.x, Windows Vista, etc.)
    *what browser & version are you running?
    
    Click here to email the Icon Community support team.
Contact Details

• • Question: Can I have Madonna's email address?
  • Answer: All correspondence with Madonna, whether from the staff members, artists, friends, acquaintances or fans, are handled through her personal assistants due to the volume of mail she receives. Madonna would not be able to carry on with her life if she tried to sort through and respond to every message she receive. Madonna does want to hear from you. The MessageBoard section is dedicated to interaction, so if you want her to see something, head over there and post for all to see. We cannot guarantee you'll get a response, but your message will get read.
• • Question: How do I contact the Madonna.com Staff?
  • Answer: If you have a technical issue or a question about the site, please submit your inquiry to Customer Service and it will be routed to the proper department: fanclubsupport@livenationmerchandise.com
    
• • Question: How do I contact Johann?
  • Answer: You can contact Johann by clicking here.
Email Help
Icon Social Questions

• • Question: How do I report abuse or objectionable content?
  • Answer: We encourage all users who find abusive content to report it by sending an email to abuse@iconmadonna.com. Please include a detailed report along with the link to the content or other detailed information. We will investigate all reports and make a determination as to whether or not the content should stay up. All abuse reports are confidential.
• • Question: What file formats can I use when posting profile pictures?
  • Answer: You can only use JPEG and GIF files.
• • Question: How can I forward a message?
  • Answer: We do not currently have message forwarding available.
• • Question: How do I report a user issue regarding the Icon Social feature?
  • Answer: If you experience a user issue with the Blog feature, please notify our support team. In order to review your issue effectively, please include the following detail to help our engineers:
    
    *your display name, username, email address
    *what were you doing?
    *what date & time did the error occur?
    *what section were you navigating in?
    *what system are you running (MAC/PC)?
    *what operating system are you running (OS X 10.x, Windows Vista, etc.)
    *what browser & version are you running?
    
    Click here to email the Icon Community support team.
Membership Issues

• • Question: When does my Icon membership expire?
  • Answer: We are pleased to inform Madonna fans that membership into Icon is now free.
• • Question: How do I upgrade my account?
  • Answer: Icon is now a free fan club program. When ticket pre-sales are available, registered Icon members may register for an Icon Live Pass, which assigns the member a unique pre-sale code. The pre-sale code is valid for the CURRENT week of pre-sales. When the week's pre-sales conclude, then the assigned code expires.
    
    The Icon Live Pass is a premium service offered to registered Icon members, which includes:

    -	Access to exclusive Icon ticket pre-sales.* (4-ticket limit)
    -	Access to the 2012 Tour Forums in Icon Community
    -	Choice of a special 24"x36" tour poster, a commemorative 2012 Tour laminate, or a $5 Online Store coupon
    -	Membership into Icon, the official Madonna fan club!

    
    All sales are final. Access to tickets is subject availability, offered on a first-come-first-served basis. Please respect our TERMS OF SERVICE. If a member is found to be abusing or manipulating the pre-sale code and access, we reserve the right to revoke the member account privileges without refund.
    
    
    *Your Live Pass pre-sale code is valid for the current week of pre-sales. At the conclusion of the pre-sale week (Thursdays @ 3pm [Europe] / 5pm PT [North America]), your code will expire.
Messageboards

• • Question: What Guidelines do I need to obide by when using the Madonna.com Message Boards?
  • Answer: Madonna, along with the staff of Madonna.com kindly ask that you review and abide by the following guidelines required of all members and guests of Madonna.com.
    
    1. The site exists for the purpose of providing a safe place for people from all walks of life to gather for sharing information, encouragement and discussion. The spirit of this community should unmistakably reflect the love and grace represented through the music and the message represented on Madonna.com. The site maintains the right to make sure message board and chat room activity is in keeping with that spirit. We have a great responsibility to extend acceptance and respect to EVERYONE who logs on to Madonna.com.
    
    2. Discussion in all forms is welcome as long as it is presented in an objective and fair manner. Name-calling or attempts to degrade or tear down individuals will not be tolerated. Negative opinions may be expressed but should never degrade individuals. Criticism of a person instead of their art, opinions or actions is not considered acceptable use of public forums within Madonna.com. Constructive criticism of art (music, writing, etc.) is welcome and encouraged, but judgments or assertions about a person's heart, motives, or spirituality will not be tolerated.
    
    3. The following topics will not be discussed and posts or topics will be deleted if they contain these topics as soon as possible:
    
    * Rumor, gossip or innuendos
    * Political or doctrinal soapboxes
    * Personal attacks on the artists, staff or members of Madonna.com
    
    4. Topic Closing - Madonna.com may close a thread in the following circumstances:
    
    * Bashing or degrading conversations: when a topic becomes mean-spirited or a discussion loses all objectivity and dissolves into hurling insults or making personal attacks.
    
    * 2-Way Conversations: when it obvious that only two people are involved in a conversation. Good rule of thumb: if it is something that could easily be taken to PM or email and not missed by other readers, then it's a 2-way conversation.
    
    * When the items mentioned #3 are present.
    
    5. Post Editing: Madonna.com reserves the right to edit and/or remove posts that meet the criteria outlined above.
    
    6. Member Banning: It is not the desire of Madonna.com to ban anyone from the use of these forums, however, certain behavior that is inappropriate cannot be accepted to create the supportive community that was intended when this site was first conceived. Madonna.com will in most circumstances provide a warning before discontinuing access or banning members from publicly accessed areas of the site.
    
• • Question: Am I able to change my Display Name on the forums?
  • Answer: No. When you registered for an Icon account, you were asked to establish a Display Name, for the purpose of identifying yourself in the Icon Community area. This Display Name is permanent and cannot be changed.
• • Question: How do I edit my profile?
  • Answer: After you log on to the site, click the "COMMUNITY" link. To modify your Community profile, navigate to: My Home / Edit My Profile. Make any necessary edits, then click the "update profile" button to confirm your changes.
New Member Issues

• • Question: How much is a membership?
  • Answer: Membership is free for Madonna.com. If you do not have a registered user account, click here for details.
    
    During the MDNA 2012 World Tour, we are offering members the opportunity to purchase an Icon Live Pass, granting them access to Icon ticket pre-sales.
    
    The Icon Live Pass includes:

    -	Access to exclusive Icon ticket pre-sales.* (4-ticket limit)
    -	Access to the 2012 Tour Forums in Icon Community
    -	Choice of a special 24"x36" tour poster, a commemorative 2012 Tour laminate, or a $5 Online Store coupon
    -	Membership into Icon, the official Madonna fan club!

    
    All sales are final. Access to tickets is subject availability, offered on a first-come-first-served basis. Please respect our TERMS OF SERVICE. If a member is found to be abusing or manipulating the pre-sale code and access, we reserve the right to revoke the member account privileges without refund.
    
    
    *Your Live Pass pre-sale code is valid for the current week of pre-sales. At the conclusion of the pre-sale week (Thursdays @ 3pm [Europe] / 5pm PT [North America]), your code will expire.
• • Question: When will I receive my membeship kit?
  • Answer: You will receive your membership kit within your membership year. Unfortunately, we don't have an exact date.
• • Question: I am under 13, am I allowed to join the site?
  • Answer: Yes. However we have to follow some important online rules when we collect information from young people under the age of 13. If you have your parents' or guardians' permission then we would suggest that you have them sign you up with their age and billing information. This way the site will allow you to create your account.
• • Question: Do I need to become a member to use the messageboards?
  • Answer: Yes. Lifetime Legacy Icon members have full access to the full Message Boards. Members how register for an Icon Live Pass (for 2012 ticket pre-sales) have access to the "2012 World Tour" forum.
• • Question: Why do I have to pay a membership fee when so much Internet content is free?
  • Answer: The Internet is full of free content, and much of the information on Madonna.com is free as well, such as schedules, certain news stories or press releases, artist information, etc. Madonna.com's annual membership fee is not a charge for a 'website' but rather a subscription for an 'online fan club' which offers interviews, behind-the-scenes videos and stories, live chats with the guys, webcasts, and countless other unique privileges. Fees help cover the cost of production, design, staffing, technology and other resources needed to bring the content to you through the Internet. Thousands of fans have found membership to be an experience worth their investment; but just like any product or service, membership is a choice you can make to enhance your experience as a fan or you can decide only to access the free content with no financial obligation. The choice is yours. Whatever you decide, we welcome you to Madonna.com!
• • Question: How do I join Madonna.com ?
  • Answer: There is no fee to create a community account on Madonna.com. If you do not have a registered user account, click here for more details.
    
• • Question: I can't remember my username/password
  • Answer: If you forget your username and/or password, you may follow the steps to reset your password. If you are unsure of what email address you have registered for your account, we strongly urge you to contact customer service, and a representative can assist with providing you the information:
    
    * EMAIL: fanclubsupport@livenationmerchandise.com
    * PHONE: 1 800-767-7160 US // +1-434-244-7300 International
    
• • Question: What are the terms of my membership?
  • Answer: Please click here to learn more about the terms of your membership.
    
• • Question: Can I pay for my membership with a check or money order?
  • Answer: There is no fee to join the Madonna.com online community. If you do not have a registered user account, click here for more details.
• • Question: How can I sign up for the official Madonna.com mailing list?
  • Answer: Stay up-to-date with Madonna and the ICON community by subscribing to the Madonna.com newsletter. click here to sign up!
    
• • Question: Are membership fees charged monthy or yearly?
  • Answer: The membership fees for the fun club are charged to your account only
    ONE time per year. Not monthly.
RSS and JSS Feeds

• • Question: What is and RSS feed and how do I use it?
  • Answer: The acronym RSS stands for Really Simple Syndication or Rich Site Summary. An RSS feed, also known as a news feed, is a syndicated news feed in an XML format that you can subscribe to. To use RSS, you will need a special RSS news reader that will allow you to collect and display RSS content. RSS news readers allow you to view the service you select all together in the same place and, by automatically retrieving updates, stay current with new content soon after it is published. There are many different news readers available, many are free. Most news readers are applications that you download and install. Some others are web-based service you sign-up for that work inside your browser. Visit the link below for a list of various news reader applications: RSS News Readers After setting up your news reader, you will be ready to use RSS. To subscribe to Madonna.com RSS, just look for the appropriate XML code. The RSS feed will display a tiny blue box or button labeled "XML". Click the button and your Web browser typically goes to a page of cryptic code. Just copy the Web "address" or URL of that page and plug it into your feed reader. The software will then automatically retrieve and display that site's latest information
• • Question: How to Include a Madonna.com news JSS Feed in your Existing Blog?
  • Answer: We've made it easy to automatically pull the headlines from Madonna.com and display them within your own blog or site. Here's how: 1. Visit http://www.Madonna.com/news/ 2. Click the "JSS" link in the lower right corner of the screen. 3. You will be provided with a short snippet of code. Paste this code into your blog's sidebar (or other area) and style it with CSS, if desired. Every time someone views your blog or site, Madonna.com latest news content will now automatically appear wherever it was placed.
• • Question: What is Digg and del.icio.us?
  • Answer: Digg and del.icio.us are social bookmarking sites. By registering with these services, you can store news bookmarks and share them with other Internet users who share your similar interests. This is just another way to help share Madonna.com related news and to help expand your Internet horizons when it comes to news and information. If you would like to participate and share Madonna.com news, please visit the following links to learn more about Digg and del.icio.us. http://www.digg.com/about http://del.icio.us/about
Technical Questions

• • Question: What are the minimum system requirements for Madonna.com?
  • Answer: Please take the time to review the minimum system requirements you need to effectively use all of the features of Madonna.com. If you need more information about each of the listed requirements below or would like to download the latest versions, just click the appropriate link. Operating System requirements Mac: 10.3 or greater Windows: 2000 or greater Internet Browser requirements IE: 6 or greater Mozilla/Firefox 1.5 or greater Safari 2 or greater Plugin requirements Flash: 6.0.65 or greater RealMedia 6 or greater WindowsMedia 9 or greater QuickTime 7 or greater
Tickets & Pre-sales

• • Question: After I place my order, when will I receive my tickets?
  • Answer: You will receive your tickets 4-6 weeks before the date of the show. Please contact the ticket agent for the specifics of your ticket order fulfillment.
• • Question: How can check concert dates and locations?
  • Answer: Please visit the TOUR page for a list of tour dates currently open for sale. For the full list of dates on the Madonna 2012 World Tour, click here.
• • Question: What seating areas do you offer Madonna.com members?
  • Answer: We strive to offer a broad cross-section of available seating to best accommodate all interested fans. Tickets are offered on a first come, first serve basis, and a subscription to the Lifetime Legacy Icon or Icon Live Pass program is not a guarantee to purchase tickets for your preferred show dates.
• • Question: Do we provide Handicap seating?
  • Answer: Handicap seating in some cases is available at special request through the ticket agent based on availability.
• • Question: What does 'Local Time' mean?
  • Answer: For example, if we say "presales start at 10AM Local Time", this means that the presale will begin at the represented time in the local time zone where the venue is located. For example: If there is a presale in New York, it will happen at 10AM Eastern Time, and if there is a presale in California, that presale will start at 10AM Pacific Time.
• • Question: Can you explain how ticket presales will work for LEGACY members?
  • Answer: Lifetime Legacy members receive access to the Madonna 2012 World Tour. Each Legacy member will receive a pre-sale code, good for up to 4 tickets during each pre-sale week. If a Legacy member wishes to attend more shows offered in one pre-sale week, they may purchase an Icon Live Pass for an additional ticket allotment.
    
    Where tiered access is available, Legacy members have first entry into Icon pre-sales. After this one hour courtesy period, Icon Live Pass holders are granted entry into the pre-sale. For the Madonna 2012 World Tour:
    
    10am = Legacy Member start
    11am = Icon Live Pass member start
    
    On ticketing systems that do not support tiered access, all members have access at the same time.
• • Question: What is the Icon Live Pass?
  • Answer: The Icon Live Pass is a premium service offered to registered Icon members, which includes:

    -	Access to exclusive Icon ticket pre-sales.* (4-ticket limit)
    -	Access to the 2012 Tour Forums in Icon Community
    -	Choice of a special 24"x36" tour poster, a commemorative 2012 Tour laminate, or a $5 Online Store coupon
    -	Membership into Icon, the official Madonna fan club!

    
    
    All sales are final. Access to tickets is subject availability, offered on a first-come-first-served basis. Please respect our TERMS OF SERVICE. If a member is found to be abusing or manipulating the pre-sale code and access, we reserve the right to revoke the member account privileges without refund.
    
    
    *Your Live Pass pre-sale code is valid for the current week of pre-sales. At the conclusion of the pre-sale week (Thursdays @ 3pm [Europe] / 5pm PT [North America]), your code will expire.
• • Question: What time do pre-sales begin and end?
  • Answer: Icon pre-sales for the Madonna 2012 World Tour are scheduled as follows:
    
    For ticketing systems that support tiered access:
    10am local time = Lifetime Legacy members
    11am local time = Icon Live Pass members
    
    If a ticketing system does not support tiered access, then all members will start at 10am local time.
• • Question: I purchased tickets from Ticketmaster North America. How do I redeem my copy of MDNA?
  • Answer: If you are a U.S. resident who purchased tickets from Ticketmaster.com for an event in the U.S., and did not receive the MDNA album redemption email, please contact Ticketmaster Customer Service for assistance. They will provide you with instructions and a special link to access the redemption page.
• • Question: Can I order my presale tickets over the phone?
  • Answer: Unfortunately we cannot process presale ticket orders over the phone. The only way for Madonna.com members to order tickets at this time is through our online system.
• • Question: I'm still waiting to receive my tickets, who do I contact?
  • Answer: Tickets are processed mainly trough Ticketmaster (in some cases another ticket agent is used for certain venues). After you placed your order you received a confirmation. Please contact the ticket agent directly for support with your ticket order. If possible, please have your ticket order confirmation number ready.
• • Question: Where are the pre-sale tickets located?
  • Answer: We have a certain amount of tickets on hold for our members in each venue. The individual concert promoters have made an effort to select quality seats and all tickets available have been specially allocated to Madonna.com. However, we cannot guarantee the quality or location of these tickets.
• • Question: Are there any refunds for tickets?
  • Answer: Once you place your order for tickets there are absolutely no refunds.
• • Question: Who do I contact about the fulfillment of my pre-sale tickets?
  • Answer: If you bought tickets through the Madonna.com presale and have an question about your tickets, Please contact the ticketing agent's customer service department for details. You can find contact information on the order confirmation email.
• • Question: When will I know my exact seat locations?:
  • Answer: In some cases you will not know your exact seat locations until your tickets arrive in the mail. However, If you bought your tickets through TicketMaster or MusicToday, then you will know your seat locations before you buy them.
• • Question: If I buy more than one ticket will they be together?
  • Answer: Yes. If you buy your tickets in the same trasaction then your tickets will be together.
• • Question: Can I change/edit my ticket order after I place it?
  • Answer: No. Please be sure to carefully review your order before you submit it. We cannot change or upgrade any part of your order once it's placed.
• • Question: How To Use The Madonna.com Ticket Pre-Sale System
  • Answer: It's easy to access Icon ticket pre-sales. Simply login to madonna.com, then click to the TOUR page. You will see your unique pre-sale code listed at the top of the Tour page*, and pre-sale links will be visible next to the shows that are open for sale. If a date is not yet available, we will display the scheduled pre-sale and on-sale date.
    
    Click the BUY NOW link for the show you want to attend, and you will be taken to the Ticketing site.
    
    Enter your pre-sale code to access the Icon pre-sale in progress. IMPORTANT: do not cut and paste your code; type in each character into the field, then click the submit button.
    
    * Members also can find their unique pre-sale code on their account profile page.
• • Question: What does "Allotment Gone" mean on the Tour page?
  • Answer: We receive a limited amount of pre-sale codes for each venue. If we have no more codes for a particular show date, then we put up the "Allotment Gone" notice. If the tour date displays the "Get Tickets" link, then we still have pre-sale codes left, accessible by active members of Icon.
• • Question: Where do I find ticket pre-sale links?
  • Answer: If you are a registered Lifetime Legacy Icon member or if you have the Icon Live Pass access, please login to madonna.com, then click to the TOUR page. You will see the list of tour dates and the corresponding ticketing links. If a show is not yet open for sale, we will display the pre-sale and on-sale dates.
• • Question: Do Icon pre-sales offer the student pricing for Brazil shows?
  • Answer: Yes, Icon pre-sales for Brazil dates offer student pricing for local residents.